A while back we dropped our traditional land line and signed up with Vonage. http://www.vonage.com We got a phone number in our area code, but it was a long distance call for our neighbors. They didn’t like that.
Today I called Vonage to see about getting a new number, one that would be a local call for our neighbors. I talked to two customer service reps, and both of them were extremely courteous and helpful. At no point in the call did I hear, “Why didn’t you think of that when you first signed up?” (And honestly, that would have been my first question if I was them.) Also, they waived the Change Number Fee, without me even asking them to do it.
When is the last time you spoke with a courteous CSR who voluntarily waived a fee? Good job, Vonage. Keep up the good work.
The Great WeiszGuy 